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Histology Outlet Mall Enterprises

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Histopathology Controls
Immunopathology Controls
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How to Order

We take orders by phone, email, fax, or using our online ordering system.

1-800-474-9477
Fax: 260-333-3017
histocontrols@gmail.com

Hours:
Mon - Thu: 9:00am to 4:00pm EST

Fri - Sun: Closed

1708 Sprott St
Auburn, IN 46706

Pricing

Prices listed on our website are current. Histology Outlet Mall Enterprises reserves the right to revise prices without notice. Orders will be invoiced at the price in effect on the day the order is accepted.

Delivery and Shipping Information

We ship in the UNITED STATES.

Orders in stock are processed and shipped usually within 3 working days from receipt of the order for in stock inventory. Made to order items are processed and shipped within 1 week. Out of stock and Custom orders process and ship within 1-2 weeks. If there is an unusual delay, we will notify you.

Shipping charges are by weight. Histology Outlet Mall (HOME) ships via UPS or FedEx. If you would like to provide a shipping account you must do so at the time of placing the order.

Terms

Payment Terms & Credit Policy

Histology Outlet Mall Enterprises, Inc.

All purchases from Histology Outlet Mall Enterprises, Inc. (“HOME”) are subject to the following payment and credit terms.

Payment Terms
Payment is due Net 30 from the invoice date unless otherwise stated in writing. HOME reserves the right to modify payment terms at any time based on account history.

Late Fees
Past-due invoices are subject to a late fee of 1.5% per month (18% annually), calculated on the outstanding balance. Late fees accrue monthly until paid in full, subject to applicable law.

Account Suspension
Accounts with invoices exceeding 30 days past due may be suspended. HOME will not process, release, or ship orders while an account is suspended.

Prepayment Terms
HOME reserves the right to require full prepayment prior to order processing for customers with a history of late or delinquent payments. Prepayment status may be applied immediately and will remain in effect until HOME determines that standard credit terms may be reinstated.

Collections & Legal Costs
Accounts unpaid 60 days or more past due may be referred to a third-party collection agency or legal counsel. Customers are responsible for all reasonable collection costs, including attorney fees and court costs, as permitted by law.

Disputes
All billing disputes must be submitted in writing within 10 business days of invoice issuance. Failure to notify HOME within this timeframe constitutes acceptance of the charges.

Governing Authority
HOME reserves the right to enforce these terms to ensure responsible business operations and timely payment.

Returns

Return Policy

All returns require prior authorization from Histology Outlet Mall Enterprises, Inc.

Custom orders are non-returnable.

If a return is approved due to a product defect or shipping error, HOME will cover return shipping and issue a replacement or credit. Returns due to customer ordering error are subject to a 25% restocking fee, and the customer is responsible for return shipping.

End-User Performance Claims

If a QC slide or control material is confirmed satisfactory by HOME, an end user’s report of unsatisfactory staining results does not constitute a product defect.

Immunohistochemistry (IHC) and related staining performance may vary due to factors outside HOME’s control, including but not limited to:

Antigen retrieval parameters
Antibody selection and dilution
Detection chemistry
Instrument platform
Reagent condition
Laboratory-specific protocol variations

Products that are partially used are not eligible for return or credit under these circumstances.

Performance variability attributable to protocol or reagent conditions does not qualify as a defect-based return.

At HOME’s sole discretion, a partial credit for unused material may be offered as a customer-service accommodation. Any such accommodation requires prior authorization and return of unused material for verification.

All returns must be received undamaged, complete, and with all original slides included within two (2) weeks of authorization. Products that are used, altered, missing slides, or compromised are not eligible for return or credit.

Credits are valid for six months. No cash refunds.

Distributor Guidelines

This policy applies exclusively to authorized distribution partners and supersedes HOME’s standard Return Policy in matters involving downstream end-user performance claims.

Distributor Replacement & Evaluation Policy

The following guidelines apply to authorized distribution partners and supplement HOME’s standard Return Policy.

HOME control slides are validated under internal QC conditions and meet specification at the time of shipment.

If an end user reports staining incompatibility with their specific protocol, this does not constitute a product defect.

Distributors should not issue replacement product from inventory for protocol-related performance concerns without first:

Notifying HOME of the issue
Providing applicable lot number(s)
Supplying representative microscopic images for review
Returning a sample slide for verification, if requested

Additional replacements or return authorizations will not be approved unless a product defect is confirmed upon evaluation.

Protocol compatibility, reagent selection, instrument parameters, and validation within a specific laboratory environment remain the responsibility of the end user laboratory.

Failure to follow these guidelines may result in denial of return authorization or credit.

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